Bureaucracy

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A complex set of formal, secondary relationships in which

  1. entry into statuses is controlled by rigid norms;
  2. people specialize in narrowly-defined tasks;
  3. roles are rigidly defined by rules; (4) power is distributed in a clear hierarchy;
  4. managers specialize in making sure everything works according to the rules; and
  5. decisions are based on rational considerations of the organization's best interests rather than on personal feelings of individuals.


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